Hairwise, Frankie is pretty low maintenance. I tend to take him to a groomer only for nail clipping and anal sac expressing (I’ll discuss the former soon but have spent way too much time this past month writing an article about the latter, so am on a dog butt break).
Recently, however, I decided to get him gussied up for a trip to the Ritz-Carlton Dove Mountain, with less than pleasant results. I can’t swear that his corneal ulcer was caused by careless grooming, but the timing of getting a hair in his eye that he rubbed at and which in turn led to the ulcer seems rather suspicious.
I trust the owner of the dog boutique/groomer I took Frankie to. Mistakes happen, and — an expensive vet visit later — Frankie is fine. Sadly, some dogs don’t survive a visit to the groomer.
Anyone with a water source and a pair of clippers can put out a dog-grooming shingle in many states, no license required. And these seemingly benign professionals — after all, groomers aren’t practicing medicine, right? — can pose grave dangers to your dog.
Among the things that you should look out for:
Cage drying
Similar to clothes dryers without the rotation, cage dryers are enclosures into which your dog is placed and blasted with air in order to dry his hair. Some units (see below) offer separate cages for more than one dog. These devices are good for groomers, who can increase the volume of their business by working on other dogs while yours is drying, but not so good for the dogs, who can’t escape (and who can’t sweat; they can only pant to try to cool themselves off). If the temperature is turned up too high and your dog is left in too long, she can dehydrate and die.
- Three types of cage dryers
As a result of several canine fatalities, a few states are trying to outlaw cage dryers.
Some reputable groomers contend that they use only the unheated fan option, even going so far as to remove the heat coil. Others say they never set the temperature above 80 degrees and never leave the room. Maybe so, but why tempt fate? At the least, these enclosures are likely to frighten the bejeezus out of your dog.
Unauthorized tranquilizing
If a groomer is sufficiently gentle –- and doesn’t use scary equipment — your dog shouldn’t need to be tranquilized. Some clients allow their dogs to be sedated, which is their prerogative (I guess), albeit one that should be used very sparingly. Some groomers, however, don’t ask –- and don’t tell. That constitutes practicing medicine without a license and without permission from the patient’s guardian. If your dog is allergic to them, tranquilizers can be as dangerous as cage dryers.
Overlong stays
Imagine waiting in a doctor’s office all day with other equally stressed out patients, many of whom are yelling at each other and at the receptionist. Loud, frightening noises are coming from places that you can’t see. And oh, yes, you can’t stretch your legs or get up to go to the bathroom.
Why would you want to subject your dog to that?
A good groomer should stagger appointments so that your dog is worked on and available to be picked up as quickly as possible. Two hours, total, is ideal; up to half a day is reasonable. A full day – fuggedaboudit. Taking your dog to a groomer isn’t, as some owners seem to regard it, a way to get free dog sitting.
If you’re just getting your dog’s nails clipped and/or anal sacs expressed, it’s reasonable to ask if you can wait; it shouldn’t take more than 10 minutes, total. I almost never (aforementioned corneal ulcer-causing appointment excepted) leave Frankie at a groomer; it would make us both unhappy.
Posted by Edie Jarolim











How to find a good dog groomer
Now that I’ve scared you with all the horrible things that can go wrong with professional grooming, it’s only fair that I offer some advice about how to avoid these, er, hairy situations.
To wit:
Get a reference
Yes, this is a no brainer, but sometimes it’s easy to be fooled by an appealing ad or charming sign on a pet boutique. Ask your vet, neighbors, friends and family members to recommend places they’ve had a track record with — not those they’ve just tried once.
Tour the facilities
Drop in unannounced and say you’re looking for a new groomer and want to look around. If you’re not allowed into the area where the grooming is done, leave.
Things to look for while you’re checking the place out include:
Talk to the staff
Don’t only chat with the owner, but also with the groomer who’s likely to be working on your dog. Since a license may not be required, you can’t ask a staff member to produce one, but you can ask her about the type and length of her experience and what inspired her to choose the profession (“I just got out of the slammer and this was the only job I could get without references” is not among the correct answers). You can also ask about her grooming philosophy; she doesn’t have to quote Heidegger or Spinoza, only tell you how she feels about what works best for her canine charges.
In the end, trust your gut –- and your dog. If you’re feeling uneasy and your usually calm, outgoing pup starts shaking and whimpering, head for the door.
Go mobile
Consider having a groomer come to you; this is an especially good option for fearful and elderly dogs (and owners) and it eliminates such potential grooming hazards as waiting, cage drying, and unobserved meanness. Mobile grooming vans are common in many cities, but they generally require a water hookup, which means they can’t service urban high-rises or even many suburban apartment complexes. If you don’t mind a temporary mess, most groomers who are willing to make house calls would also willing to use your bathroom as a workspace, and even to clean up afterwards.
Take responsibility
Groomers have to rely on the information you give them about your dog. You have a responsibility to be honest with them –- and with yourself. Of course you have the best dog in the world, but face it: others might (irrationally) find him intimidating.
When a groomer discusses possible scenarios with you –- how your dog responds to his feet being touched, for example — tell the truth. Some dogs are generally polite but go ballistic when confronted by strangers with shiny instruments. A good groomer will tell you whether or not she is equipped to handle the type of behavior you describe –- or ask you if it’s okay to use tranquilizers. These should be a last recourse, and you should only use a type to which you know your pup is not sensitive. Still, if your dog is in danger of being condemned as a public health hazard, sedation might be in everyone’s best interest.
Posted by Edie Jarolim